Privacy Policy

INTRODUCTION

At Shatakshee* we understand that your privacy is important to you. We are committed to meeting your expectations and will comply with all applicable privacy and data protection legislation in relation to your personal information and sensitive information.

We also know you love the small print, but here’s a summary of how we protect your privacy:

1. We only collect what we need to help you with your request or provide you with information that you ask for, personalising it to your interests.

2. We won’t hang on to your information. If we don’t need it, and you don’t want us to keep it, we’ll delete it.

3. We want you to understand everything we do with your information, so we’ll try our best to explain with no nonsense.

4. No surprises — you decide what and how you hear from us.

5. That goes for everyone. We do not pass your information to third parties for marketing purposes without your knowledge.

The rest of this policy provides you with more detail of our privacy and personal information handling practices.

Who we are

Shatakshee is a global organisation that assists individuals to study overseas and provides English language testing around the world. This requires us to collect personal information from you. “We”, “us” and “our” refers to the Shatakshee Educational Foundation, including IELTS Australia and Shatakshee Connect Limited.

Definitions of specific terms referred to in this policy can be found under the heading ‘Glossary’ at the end of this document.

Data Controller Contact Details

Dillibazaar, Kathmandu, Nepal
(First left turn from Putalisadak Chowk on the way to Dillibazar Road,Behind Nepal Investment Bank)
+977-1- 01-4443782
+977 9851002559
+977 9841734987 +977 9849631031 (Viber, Whats App )

[email protected]  

We will endeavour to respond to you within a reasonable time.

Shatakshee is also a joint Data Controller in certain circumstances. Links to the privacy policies of these joint Controllers are found below:

 

COLLECTING THE PERSONAL INFORMATION

We will only collect personal information by lawful and fair means. Personal information may be collected directly from you or your authorised representative, or may be collected from a third party such as a licensee or representative authorised by us to provide services to you. You may supply your personal information to us when communicating with us via social networks and other online channels, e.g. through your Facebook or Twitter identity.

We do not collect personal and sensitive information unless the information is reasonably necessary for our business functions or activities. We will obtain your consent before collecting any sensitive information.

When you deal with us, you will need to identify yourself in order for us to provide our services to you, as such we do not accept the use of pseudonyms.

If you access our websites, we may collect additional personal information about you in the form of your IP address and/or domain name. For more details please see our Website Cookie Policy for further information.

DEALING WITH SHATAKSHEE

  • registering your interest in being engaged as a consultant or employee
  • registering with a service offered by Shatakshee (e.g. the Graduate Recruitment Service); or
  • as a representative of an educational institution.

We will provide specific notice at the point your information is collected. Any unsolicited personal information will be securely destroyed.

YOUR RIGHTS

You have the right to seek access to any of your personal information held by us unless there is a valid reason under the Privacy Act or Data Protection Act for us to withhold the information.

Valid reasons include:

We have reason to suspect that unlawful activity or misconduct of a serious nature has been engaged in and giving access would be likely to prejudice the taking of appropriate action in relation to the matter; or

Giving access would reveal evaluative information generated within us in connection with a commercially sensitive process.

If your personal details change, or you believe the information we hold about you is incorrect, incomplete or out-of-date, please contact us so that we can correct our records.

Right to erasure

At your request, we will remove all the data we have for you which we are not required legally to retain.

Right to restrict processing

You have the right to restrict processing when you have exercised one of the above rights and it may take some time to process that request. For example: when you contact us to update your details you have the right to request restriction until your details are being updated.

Right to withdraw consent

For the processing activities where we have asked you for consent, you have the right to withdraw this consent at any point by unsubscribing from a message from us, or by contacting [email protected]

Right to object

You can object to the processing of your personal data.

Right to not be subject to automated decisions and profiling

None of our processing activities are purely automated and no decisions are made without human intervention. There are instances where we process data to analyse or predict behaviour but we will ask you for explicit consent when this processing will involve your personal data.

Right to data portability

If you have provided us with your personal data with consent or under the contact obligations, you have the right to request the data you have provided to us in a machine-readable format should you decide to move to another data controller.

Making a request

Requests for access or correction to your personal information or other privacy rights described above should be addressed to The Shatakshee Privacy Officer by emailing [email protected]. All requests will be responded to in writing within a reasonable period of time. As part of this process we will verify the identity of the individual requesting the information prior to providing access or making any changes. If we cannot fulfil your request, we will respond provide you with an explanation.